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Terms & Conditions

The House of chickaDee products are lovingly designed and made here in the chickaDee studios, using rare vintage, reclaimed or limited stock fabrics, sourced from all over the world. This means nearly every piece is a one of a kind and any nuances in fabric, design or workmanship are due to its reclaimed, handcrafted nature. please rest assured, however, that when purchasing a 'the House of chickaDee' product, you are also purchasing our know how, high standards and experienced craftmanship. We will never knowingly send out a product that doesn't pass our criteria in both quality and design.

We aim to ship in 3 to 5 working days and will notify you on the day of shipment. We send out all parcels by standard, first class mail. If, however, you prefer a recorded delivery service, this can be arranged for an extra cost. Please contact us on day of purchase via the contact form for to arrange this.

If there is a problem with your purchase, we will be happy to exchange or refund, if we have notice within one week of receiving your item-for all returns, please use the contact form provided on this site or contact us at:

deedee@thehouseofchickadee.com

All items must be returned with original tags and unused. Sadly, we cannot be responsible for any packages that don't make it back to us so please use a recorded delivery service. We also cannot refund any postage charges incurred.

We will not be able to offer refunds or exchanges on any custom made, or altered item unless there is a fault with the item itself. This will be assessed on a case-by-case basis. 

Please note that if purchasing from outside of the European Union, the House of chickaDee, cannot be held responsible for any custom charges, import duty or local taxes that you may incur. Customs rules differ from country to country so please check with your local customs office for exact information.

Again, please contact us to discuss any issues you may have with a, 'the House of chickaDee' product as we will make every effort to resolve any problems.

Thank you so much for purchasing from the House of chickaDee and we hope you will have years of joy from your very special item!